FINDING 01 — THE UNANSWERED CALL
It’s after hours somewhere. Someone just called your business. Nobody answered.
They heard four rings and a voicemail greeting recorded three years ago. They hung up. They called the next listing on Google — and that business now owns a job you paid to generate. One in four calls to local businesses goes unanswered.4 At 200 calls a month, that is 50 conversations that never happened. At a 60% close rate on quoted work, you left five figures on the table. This month. Again.
What we’d build
Missed-call text-back. Within 60 seconds of any unanswered call, the caller gets a text from your number: “Sorry we missed you — what’s going on?” Reply rates run 35–50%.